Frequently Asked Questions

GENERAL

What types of payment are accepted on our platform?
To ensure a seamless transaction experience for our customers, we are pleased to accept all major credit cards for all purchases made on our platform.

How can you modify or cancel an order after placement?
If you need to modify or cancel an order you’ve already placed, we advise you to get in touch with us as soon as possible. You can reach us by emailing at [email protected] or calling our customer service team at +44 7557994656.

When can you expect your order to be dispatched?
We strive to ensure speedy delivery for our customers. For all in-stock items, any order that is placed before 12:00 noon will be dispatched on the same day.

RETURNS

How can you return a product you’ve purchased?
If for any reason you wish to return your purchase, kindly get in touch with our customer service. You can email us at [email protected] or call us at +44 7557994656.

What should you do if your product is faulty upon receipt?
In the unfortunate event that your product is not working as expected when you receive it, please contact our customer support immediately. We are available via email at [email protected] or by phone at +44 7557994656.

Does GreenTech Environmental offer repair services?
Yes, indeed! GreenTech Environmental takes pride in our dedicated team of skilled professionals who are ready to repair any of our products needing attention. Detailed warranty information is provided in each product’s owner’s manual. We offer low-cost repair services even for items whose warranty period has expired. For any queries related to warranty or repair, contact us at [email protected] or call us at +44 7557994656.

PUREAIR AIR PURIFIERS

How can you select the best air purifier for your needs?
Choosing the right air purifier is simple as each of our purifiers indicates the specific space and square footage it is designed to cover. Please keep in mind that the purification can’t penetrate walls, closed doors, or stairways. If you need assistance in choosing the best purifier for your needs, our dedicated team of product experts is here to assist. Contact us via our website’s ‘Contact Us’ page.

How to confirm if your purifier is working correctly?
Each pureAir purifier comes with a display or light that indicates if the power is running to the unit. The best way to confirm that your purifier is working is to use your sense of smell! If the purifier is on and you detect an odour, your purifier’s setting needs to be increased. If you notice the distinct smell of active air purification, you should turn the purifier setting down. If odours persist after extended use at maximum setting, don’t hesitate to reach out to our product experts for assistance via our ‘Contact Us’ page.

Why might you smell an odour from your air purifier?
Our pureAir purifiers use an active air purification technology that emits from the unit to reduce odours caused by bacteria, allergens, VOCs, and other indoor air pollution. As a result, you might notice a faint odour, akin to chlorine or bleach. If this is the case, the settings can be adjusted downwards. Always follow all instructions and safety information in your owner’s manual when operating your purifier.

How can you install your air purifier?
Installation of pureAir air purifiers is straightforward and doesn’t require a licensed installer. Each purifier comes with detailed instructions or a quick-start guide to aid you. Remember to follow all instructions and safety precautions detailed in your owner’s manual. If you need assistance, feel free to contact our product experts via the ‘Contact Us’ page on our website.

What to do if your purifier stops working or encounters an issue?
Our pureAir products come with a manufacturer’s warranty. However, even after the warranty expires, our product experts are at your disposal to help identify any issues with your air purifier. Reach out to us for troubleshooting or if you suspect a part needs replacing. Our commitment is to ensure your purifier continues to contribute to a healthier environment in your space. Reach us through the ‘Contact Us’ page on our website.

What maintenance is required for pureAir products?
Our pureAir products are designed to last many years with proper maintenance. Each product has specific maintenance requirements, as detailed in the Owner’s Manual. For any assistance regarding the maintenance of your purifier, contact our friendly product experts via the ‘Contact Us’ page on our website.